188Privacy Policy
This page describes what we collect when you use 188 and how we keep that data protected. We at 188 collect personal information only when necessary for account operation, payment processing, and regulatory compliance. Your data is stored securely and accessed only by authorised 188 staff or third-party processors bound by confidentiality agreements.
Our privacy practices centre on transparency and user control. We explain exactly what data we collect, why we collect it, how long we retain it, and what rights you have regarding your information. If you have questions about your privacy on 188, our support team can address them through your account menu or your contact request.
We do not sell your personal information to advertisers. We do not share your account details with unrelated businesses. We do not use your data for purposes outside account management, payment settlement, and legal compliance. Our services are available only where local law permits.
What Data We Collect on 188
We collect personal data in three main scenarios. First, when you register an account on 188, we ask for your email address, phone number, full name, and date of birth. These details allow us to create and manage your account, contact you regarding your activity, and comply with know-your-customer (KYC) regulations. Second, when you verify your identity, we request identity document (national ID or passport) and proof of address. This data is collected for fraud prevention and regulatory compliance. Third, when you deposit or withdraw funds, we collect transaction details including payment method, amounts, and timestamps. This data is used for payment processing and record-keeping.
Additional data is collected automatically when you use 188. Our servers log your IP address, browser type, device identifier, and pages visited. This data helps us detect fraudulent activity, troubleshoot technical issues, and understand which games members engage with. We also use cookies and similar tracking technologies to remember your login status and preferences. You can disable cookies in your browser settings, though this may affect your user experience on 188.
How We Use Your Data on 188
We use your email and phone to send account notifications, deposit confirmations, withdrawal updates, and promotional announcements (which you can disable in your account settings). We use your name and date of birth for identity verification and account personalisation. We use your payment method details solely to process deposits and withdrawals; we do not store full credit card or bank account numbers on 188 servers—payment processors handle sensitive banking data.
Your transaction history on 188 is used to calculate your weekly cashback, track your tier progression, and identify patterns for fraud prevention. Our system automatically flags unusual activity—for example, if your account is accessed from a new location or if withdrawal amounts spike dramatically. These flags trigger verification checks to protect your account.
Geographic and device data help us provide secure access to 188. If you typically log in from Jakarta and suddenly access your account from Medan, we may request additional verification to confirm the activity is legitimate. This multi-layered security protects members across all supported regions.
Third-Party Processors and Data Sharing
We use third-party processors to operate 188. Payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment method details and transaction amounts. These processors comply with payment industry security standards and are bound by data protection agreements. We do not control their internal practices, but we choose processors that meet strict security requirements.
Hosting providers store our servers and databases. Your account data, KYC documents, and transaction history sit on servers operated by third-party infrastructure providers. These servers may be located outside Indonesia; when data crosses borders, it is encrypted in transit. We ensure all providers comply with applicable data protection laws.
We share data with third parties only when required by law. If a court order or regulatory authority requests your information, we comply with that legal obligation and notify you where permitted by law. We do not share data with law enforcement, marketing agencies, or unrelated businesses except under legal compulsion.
Members across Jakarta, Surabaya, Bandung, Medan, and Semarang can verify our processor list by contacting our support team. We provide transparency about which third parties handle your data and what security measures protect that data.
Your Rights and Data Access on 188
You have the right to access your personal data held by 188. You can request a complete copy of your account information, including your profile, KYC documents, and transaction history. Submit a data access request through your account menu or contact our support team. We provide your data within standard response windows, typically 5-10 business days.
You have the right to correct inaccurate information. If your name is misspelled in our system, your phone number is outdated, or your address has changed, you can update these details through your account settings. For sensitive data like identity documents, contact our support team to request corrections.
You have the right to request deletion of your personal data, subject to legal holds. If you close your account on 188, we retain your data for a defined period to comply with anti-money-laundering regulations and to settle any outstanding disputes. After that retention period, your data is securely deleted or anonymised. If you request earlier deletion for data unrelated to compliance holds, we accommodate that request where possible.
You have the right to object to certain uses of your data. For example, you can disable promotional email notifications through your account settings. You can also request that we do not use your activity data for fraud detection, though this may limit account security features. Contact our support team to discuss which services you can opt out of.
Data Retention and Cookies on 188
We retain your account information for the duration of your membership on 188 and for a defined period after account closure. Transaction records and KYC documents are retained according to anti-money-laundering regulations, typically for five years after your last activity. After retention periods expire, data is securely deleted or anonymised so it cannot be linked back to you.
We use cookies to remember your login status, store your language preference, and track which games you browse. These cookies are stored on your device and sent to our servers with each request. You can disable cookies in your browser settings; however, disabling cookies may prevent you from logging in to 188 or may degrade your user experience.
We use analytics cookies to understand how members use 188. These cookies track which pages you visit, how long you spend on each page, and which games you engage with most frequently. This data helps us improve our platform and identify which features are most popular. Analytics data is aggregated and anonymised; we do not use it to track individual members.
Third-party payment processors may place their own cookies to process transactions securely. These cookies are governed by the payment processor's privacy policy, which we encourage you to review.
Security Measures Protecting Your Data on 188
We at 188 protect your data through encryption, secure authentication, and regular security audits. Your account password is encrypted before storage; we never store passwords in plain text. When you log in, your credentials are transmitted over an encrypted connection (HTTPS), so eavesdropping is not possible. Two-factor authentication is available in your account settings for additional login security.
Our servers are protected by firewalls and intrusion-detection systems that monitor for unauthorised access attempts. We perform regular security penetration tests to identify vulnerabilities before attackers can exploit them. Our staff access your data only when necessary to support your account or comply with regulations, and all staff sign confidentiality agreements.
Despite these protections, no online system is completely immune to security breaches. If we discover unauthorised access to your account or data, we notify you immediately and take steps to contain the breach. We do not hold you liable for unauthorised transactions made after we notify you of the breach.
If you believe your 188 account has been compromised, contact our support team immediately. We can reset your password, review your account activity, and help you recover any funds lost to fraud.
Legal & Compliance Framework
Service availability
We at 188 offer our platform only in jurisdictions where online wagering is legal and permitted under applicable local law. We do not offer our services in jurisdictions where online gambling is prohibited. Our service area is dynamic; where local law changes, our availability adjusts accordingly. We do not name specific countries or regions as legal or illegal; instead, members are responsible for verifying their own jurisdiction's applicable law before accessing 188.
Access to 188 from any location is the member's own responsibility. We provide geolocation tools and account access controls, but ultimately each user must confirm that their access complies with their local law. If you are uncertain whether online wagering is permitted in your jurisdiction, we encourage you to seek legal advice before creating an account or depositing funds. We reserve the right to restrict access to our platform from any jurisdiction where we determine legal restrictions apply.
Account eligibility
Account eligibility on 188 is determined by applicable law in your jurisdiction. We do not set a fixed age requirement; instead, users must meet the minimum age requirement established by the law applicable to their location. When you register on 188, you represent that you meet all legal eligibility requirements in your jurisdiction. False statements regarding eligibility may result in account suspension or permanent closure.
Our account terms require that members are not self-excluded by any other operator, not subject to court-ordered prohibition, and not engaged in activity that violates local law. If you are unsure of your eligibility, contact our support team before registering. Accounts that breach eligibility requirements may be closed without refund of any balance. We conduct periodic reviews of active accounts to ensure ongoing eligibility compliance.
Local-law responsibility
Users of 188 are solely responsible for understanding and complying with the applicable law in their own jurisdiction. We do not provide legal advice, and our platform does not constitute legal counsel regarding the legality of online wagering in your location. You must independently verify that access to 188 and engagement with our platform comply with your jurisdiction's law before registering or depositing.
We do not restrict access based on country; however, if you access 188 from a jurisdiction where online wagering is prohibited, you do so at your own legal risk. We are not liable for any legal consequences arising from your use of our platform in violation of local law. It is your responsibility to ensure your conduct complies with applicable regulations. If your jurisdiction's laws change and online wagering becomes restricted, you are responsible for ceasing access to 188 and withdrawing any remaining balance.
Data and privacy scope
Our data collection on 188 is described in detail above under "What Data We Collect on 188" and "How We Use Your Data on 188." For account registration, we collect your email, phone, name, and date of birth. For KYC verification, we request identity documents and proof of address. For payment processing, we collect payment method details and transaction history. We retain transaction records according to anti-money-laundering regulations, typically for five years after your last activity.
Your KYC data is collected for compliance with anti-money-laundering regulations and fraud prevention. This data is retained according to applicable law, typically for a defined period after account closure. You may request access to your personal data, correction of inaccurate information, or deletion where applicable, subject to legal holds required for compliance purposes. Contact our support team to submit a data access, correction, or deletion request. Your privacy rights are enforceable regardless of which payment method (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) you use on 188.
Contact for legal inquiries
Members with privacy questions, data access requests, or compliance inquiries can contact our support team through the account menu or by visiting our FAQ page. Our support staff responds to privacy and data protection inquiries during standard business hours. For urgent privacy matters, requests are escalated to our data protection officer and typically receive a response within 2-3 business days.
We maintain a record of all privacy inquiries and our responses. If you are not satisfied with an initial response to a privacy request, you may escalate your query through our internal escalation process. Our commitment is to respond transparently to all member inquiries regarding data protection, privacy rights, and compliance with applicable law. Members can also contact relevant data protection authorities in their jurisdiction if they believe their rights have been violated.