188 Account & Payment FAQ
Members of 188 ask questions across several key areas: how to set up and secure an account, how deposits and withdrawals work, what game rules apply to football and live-dealer markets, and what to do if something goes wrong. This page answers the most common questions we receive about account registration, payment methods, tier progression, and account security.
We have structured this FAQ by topic so you can find answers quickly. If your question is not covered here, or if you need help with a specific transaction or account issue, contact our support team through your account menu. For detailed information about our terms, promotions, and legal obligations, read our terms and conditions and legal notice
Our services are available only where local law permits. Before you open an account or deposit on 188, verify that access to our platform complies with applicable law in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
Topics covered in this FAQ
- Account and registrationhow to open an account, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and troubleshooting failed transactions
- Loyalty and tier progressionhow the tier system works, cashback eligibility, and referral bonuses
- Security and account careaccount protection, two-factor authentication, and jurisdiction compliance
We require two documents for KYC verification: a valid identity document (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Upload clear photos or scans of both documents through your account menu. Verification typically completes within minutes. If your documents are rejected, we will notify you of the reason and allow you to resubmit. Do not proceed to deposit until KYC is approved. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process.
Before you start wagering on 188, read our terms and conditions and legal noticeThese documents explain your rights and obligations, how promotions work, what happens if you breach our rules, and how disputes are resolved. Key points: you must be of legal age in your jurisdiction; you are responsible for verifying that access to 188 complies with local law; all wagers are final once placed; and withdrawals are subject to verification windows. Our FAQ covers common questions about payments, tier progression, and account security.
Payments and transactions
Deposits via local payment, online payment, or e-wallet are instant. Go to your account menu, select Deposit, and choose your payment method. Enter your deposit amount and confirm. You will be redirected to the payment app or web interface to authorise the transaction. Once you approve the payment, funds appear in your 188 balance immediately. No additional fees are charged by 188. If the payment fails, check that your mobile banking, local payment, or online payment account has sufficient balance and that your internet connection is stable. Retry the deposit. If it fails again, contact our support team with your transaction reference number. We also accept e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transfers.
If a deposit or withdrawal does not complete, check your payment method account to see if the transaction was deducted. If money left your account but did not arrive on 188, contact our support team immediately with your transaction reference number and payment method. We will investigate and credit your account if the payment was processed on our end but failed to sync. If money did not leave your account, the transaction was cancelled—retry the deposit. For withdrawals, funds are returned to your original payment method within standard settlement windows. If a withdrawal is delayed beyond the expected window, contact support with your withdrawal request ID.
Loyalty and tier progression
Our 188 tier system rewards activity. Every wager you place on football, live-dealer tables, slots, or esports contributes activity points. As points accumulate, you advance through Bronze, Silver, Gold, Platinum, and Diamond tiers. Each tier unlocks a stronger weekly cashback percentage. Cashback is calculated every Monday and credited by Tuesday morning. You do not need to claim it—it is automatic. Tier status resets monthly, so you start each month at your base tier and progress upward as you wager. Higher tiers also unlock exclusive features such as priority support and special promotions. Your current tier and progress are visible in your account profile.
Security and account care
We provide several account-control tools in your security settings. You can change your password at any time. We recommend using a strong password with uppercase, lowercase, numbers, and symbols. You can enable two-factor authentication (2FA) to require a code from your phone when logging in from a new device. You can view your login history and active sessions, and log out of sessions remotely. You can also update your email address and phone number. If you suspect unauthorised access, change your password immediately and enable 2FA. Contact our support team if you believe your account has been compromised.
To contact our support team, log in to your 188 account and go to the Support or Help menu. Select the category that matches your issue (account, payment, game rules, or security) and describe your problem. Include any relevant details such as transaction IDs, error messages, or the time the issue occurred. Submit your ticket. Our team will respond through your account dashboard. Response times vary depending on ticket volume, but we aim to address urgent issues (account access, payment problems) within hours. For non-urgent questions, responses may take up to one business day. You can also check our FAQ page first—many common questions are answered here.